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Complaints and Feedback
We take complaints very seriously and try to ensure that all our patients are pleased with our services.
If you have a concern with any aspect of your journey and/or treatment provided at our Clinic, we would encourage you to inform us at your best convenience.
You will be dealt with courteously and promptly so that the matter is resolved as quickly as possible. You will not be discriminated against and we would prefer to help at assisting you in the first instance.
We believe in an open culture of listening and understanding any concern so we can also learn from it. Whether verbally or written, please let us know if you need to discuss any matter.
In the first instance, please contact our Clinic Manager, Tina McVeigh:
- By phone
- Directly via email: firstname.lastname@example.org
- Via our online contact form.
The full Complaints Policy can be viewed here:
Not so positive feedback will allow us to have insight and improve where necessary.
Positive feedback will encourage us to deliver a good service and will keep the Team motivated.
Similarly, we would also encourage you to provide any positive feedback.
This can be done in any of the following ways:
Verbally to our Team;
Written or emailed to our Manager (see contacts);
Communicated via the Clinic’s online contact form;
Written on the NHS Choices website ;
Some patients will bring Thank You Cards…